Flash textfields not showing text

Classic Textfields in Flash are not showing certain fonts. There is text in these fields but they invisible in Flash and don't render when exporting as an SWF.

The problem

Classic Textfields in Flash are not showing certain fonts. There is text in these fields but they are invisible in Flash and don’t render when exporting as an SWF. Only some fonts such as Helvetica Neue and Din are effected.

This is the problem that faced me this morning, and given the deadlines we always have to deal with here at Kino it was causing me some serious anxiety issues.

Oddly my colleague Simon also suddenly started to have fonts disappear on his machine too. In my case it was Helvetica Neue that wasn’t showing up in classic textfields, for Simon it was DinPro. Now the fonts are listed in the font list within Flash, but when the problem fonts are selected the textfield would essentially go invisible and nothing is rendered.

We assumed initially a corrupted font, but as more and more fonts in Flash failed to work we realised that something more serious was awry. Clearly Flash can be buggy, but this was a new one and causing problems, but the good news is that if this is happening to you then we have a solution.

The Answer

It’s a problem with the 13/12/2012 Window Security Update number 2753842. Here’s what you need to do to get Flash working properly again:

  1. Go to Control Panel/System and Security/Windows Update.
  2. Click View Update History.
  3. Click Installed Updates.
  4. Find the Security Update number 2753842, right click it and choose ‘Uninstall’.
  5. Reboot.
  6. Go back to Control Panel/System and Security/Windows Update, but this time choose “x important update is available”.
  7. Right click the Security Update 2753842 and select ‘Hide Update’. This prevents it from being reinstalled.
  8. You’re done!



Thank you very very much. Your solution work perfectly and You save my ass 😛 THANKS!!!!!!!

13 12 2012 03.45PM

Thanks a ton for this!!

13 12 2012 03.45PM

I was thinking about destroy everything around me, and then i founded your solution.
Thanks so much !!!

13 12 2012 03.58PM

Thanks a lot for sharing this! It helped preserving my sanity. 🙂

13 12 2012 05.14PM

Thanks guys for figuring this out; you are life savers.

13 12 2012 07.34PM
Paul Also

I thought I was going crazy. Of course I’m on a dead line too. THANK YOU.

13 12 2012 08.28PM

Thank you – you saved my day. (And my Christmas)
100000000000000000000 Tahnks!!!!!!!!!!!

14 12 2012 12.55AM

I’m just glad it helped. It took a morning of hair tearing to figure out what was wonky, and it’s gratifying to hear that this explanation is making all your lives a little easier.

14 12 2012 02.13PM

Thank you to the sky! You saved my *ss 🙂

14 12 2012 02.33PM
Paris G

Thanks very very appreciate!

14 12 2012 04.14PM

You just saved my life.
Today I spent only 14 hours behind the screen, trying to understand what happened.
All the love in the world.

16 12 2012 12.39AM

Genuinely, I would really like to gift you an Amazon wishlist item or PayPal you some cash or something because your solution has pretty much saved a professional relationship with an important client and you have thereby saved me a lot of money.

I can’t thank you enough for this. I never would have found out how to fix this, and I’m amazed you both managed to figure it out and then were kind enough to share it.

You’re amazing!

16 12 2012 09.59AM

It’s great to hear how happy this fix is making people – it’s almost festive!

@David we needed to find a fix for this textfields problem to make sure our client delivery times didn’t suffer, so I know where you’re coming from. If you want to donate then we’ve a Paypal donate button at the bottom of this page (http://www.kinocreative.co.uk/plugins/kino-gallery-plugin/), but don’t feel obligated in any way.

17 12 2012 10.06AM

I have sent you a little something, Seth. Thanks again, and Merry Christmas!

17 12 2012 11.52AM

Ha! Bring on the mulled wine!

17 12 2012 11.59AM

Thanks!!! We’ve been trying to find a solution for half a day now, but you’ve saved our deadlines. Thanks guys

18 12 2012 09.36AM

Thanks for this guys!

18 12 2012 10.34AM

Thank you very much. That works well!!!!!

19 12 2012 07.47PM
Little Tiny Fish

Thank you so much. I don’t know how you figured this out, but thank you for doing so.

21 12 2012 12.23AM

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